ORDER RESOLUTIONS
Support when something goes wrong.
If your shipment arrives damaged, incomplete or incorrect, contact our team with your order number and clear photos as soon as possible.
Contact support ↗Talk to our team✦ Designed for professional laboratory research
How to report an issue.
01
Document the issue
Keep packaging and take clear photos of the affected items.
02
Contact support
Provide the order number, issue description and relevant images.
03
Review the outcome
We assess the available records and determine a resolution consistent with applicable law.
Please review before returning.
Do not send items back without return instructions. Return eligibility, exceptions, time limits, refunds and replacements depend on the product, order circumstances and applicable consumer protection requirements. Store owner: review and finalize these terms before launch.
THE NEXT STEP
Need help with an order?
Send our support team your order number and a description of the issue.
Contact support ↗