Frequently asked questions.
Quick answers to common questions. For order-specific help, contact our team with your order number.
Who can purchase RoyalPep products?
Products are offered for legitimate laboratory research use only. Buyers are responsible for confirming eligibility and complying with applicable laws and institutional policies.
Are these products intended for human consumption?
No. Research materials are not intended for human or animal consumption, clinical use, or self-administration.
Where can I find product specifications?
Open the product page to review the listed presentation, quantity, and available supporting information.
What is a COA?
A certificate of analysis is a document reporting specified analytical results for an identified sample or batch. Review the batch number and methods when available.
Are COAs available for every product?
Documentation availability can vary by product and batch. Please request a specific record if it is not shown.
How do I place an order?
Add products to your cart, proceed to checkout, and follow the displayed payment instructions.
Can I edit my order after submitting it?
Contact support promptly. Changes may not be possible once fulfillment has begun.
Which payment methods are accepted?
Available methods are shown at checkout and may vary by location and order. Follow the instructions for your selected method.
How do bank transfers work?
Use the payment instructions shown on your order confirmation. Include the requested reference and do not send funds to unverified details.
Can I pay by cheque?
If cheque payment is offered at checkout, follow the instructions provided there. Otherwise, contact support before mailing payment.
When is an order confirmed?
You will receive an order confirmation after checkout. Payment verification and fulfillment updates may follow separately.
How long does shipping take?
Delivery estimates depend on destination, service, processing time, and carrier conditions. See the shipping page for current guidance.
Will I receive tracking?
Tracking details are provided when available after dispatch. Check your order email and account.
Do you ship internationally?
Available destinations are determined at checkout. Some products and destinations may be restricted.
What if tracking is delayed?
Carrier scans can take time to update. If the estimated window has passed, contact support with your order number.
What if my package arrives damaged?
Contact support promptly with your order number and clear photos of the outer packaging and affected items.
What is your returns policy?
Eligibility depends on the product and order circumstances. Read the Returns page before requesting a return.
Can I cancel an order?
Request cancellation promptly. Orders already in processing or dispatched may not be cancellable.
Do you offer wholesale?
Use the wholesale inquiry page to tell us the products, quantities, and intended research procurement needs.
Do you sell multi-vial kits?
Explore the Research Kits page and current catalog for available formats.
How should products be stored?
Refer to the specific product labeling and applicable documentation. Contact support if storage information is unclear.
Can I request batch information?
Yes. Include the product name and batch identifier, if available, when contacting support.
How do I contact the team?
Use the Contact page and include your order number for order-related requests.
How do I receive updates?
Use the newsletter form in the footer to opt in to RoyalPep announcements.
Answers made simple.
Everything you need to know about products, checkout, research documentation, and delivery.
Contact support ↗Talk to our teamFrequently asked questions.
Are products intended for personal use?
No. All products are intended solely for lawful laboratory research and are not intended for human or animal consumption.
Where can I find batch documentation?
Visit the COA & Testing page. Availability varies by product and lot; request matching documents using the product name and lot number.
When will my order ship?
Processing starts after payment is confirmed and depends on inventory. Shipping options and estimates appear at checkout.
Can I order wholesale quantities?
Yes. Use the Wholesale page to send a product list, target quantities, and shipping destination.
How do I contact support?
Use our Contact page and include your order number for faster assistance.
How can I track an order?
Sign in to My Account to review order details. Tracking information is shared when the shipment is processed and a tracking number is available.
Can I change my order?
Contact support as soon as possible. Changes may not be possible after processing or shipment.
What payment methods are available?
Only payment methods enabled for your order and destination appear at checkout. Follow the instructions shown for your selected method.
Do you publish test results?
Verified lot-specific documents may be uploaded to the COA page. A document should not be assumed to apply to another lot.
Still have a question?
Send our team the details and we will help you find the right information.
Contact support ↗